Our set of shared attitudes are best determined by you our customers. It is you
who are on the phone with us ordering your drawer slides, hinges and laminate;
you are the ones interfacing with our outside sales representatives; it is you
who are resolving matters with our credit and accounts receivable departments;
and you are the ones greeting our truck drivers when they arrive at your places
of business. It would be foolish for us to think that there could be a better
judge of the results of our shared attitude than you. We hope it is good.
Although our shared values have not taken the form of a corporate document,
behind these web pages are real people who value the same things as everybody
else. We value our families, we value our communities and we value doing a good
job for you.
Every business needs to make money in order to survive. We understand that our
profits begin with you and are nothing more than the residual benefit of doing
things right. Doing things right and providing a friendly open environment for
the exchange of ideas are goals we are trying to reach daily.
Several years ago the writings of W. Edwards Deming were introduced to the
company by Robert E. Bradley, Jr.. Bob has been the consistent advocate of Deming's principles
and our culture continues to explore the meaning of the virtues contained in
his powerful teachings, especially the one about driving out fear.