Our set of shared attitudes are best determined by you our customers. It is you
who are on the phone with us ordering your drawer slides, hinges and laminate; you
are the ones interfacing with our outside sales representatives; it is you who are
resolving matters with our credit and accounts receivable departments; and you are
the ones greeting our truck drivers when they arrive at your places of business.
It would be foolish for us to think that there could be a better judge of the results
of our shared attitude than you. We hope it is good.
Although our shared values have not taken the form of a corporate document, behind
these web pages are real people who value the same things as everybody else. We
value our families, we value our communities and we value doing a good job for you.
Every business needs to make money in order to survive. We understand that our profits
begin with you and are nothing more than the residual benefit of doing things right.
Doing things right and providing a friendly open environment for the exchange of
ideas are goals we are trying to reach daily.
Several years ago the writings of W. Edwards Deming were introduced to the company
by Robert E. Bradley, Jr.. Bob has been the consistent advocate of
Deming's principles and our culture continues to explore the meaning
of the virtues contained in his powerful teachings, especially the one about driving